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Members help one another by sharing best practices, practical ideas, and solutions to the issues they can’t talk about anywhere else. We’re all about fast answers and real-time collaboration with leaders like you. If you’re leading social media at a major brand, you belong in this family. Click here to learn more

King positioned Penny at her feet, but the dog kept moving, distracted by grebes bobbing on the waves. Smith grew frustrated by the strong contrast between the dim van interior and the bright ocean beyond. King attempted to placate him. “Corey, this is O.K., this is O.K., this is fun,” she said.

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On the first day, the van slid backward down an icy hill and had to be towed. They drove through winds so strong that they worried that Boscha was thrown out of alignment. Progress was slow; even in optimal conditions, the van couldn’t go faster than sixty miles per hour. King and Smith spent Valentine’s Day at a truck stop in Albuquerque, where a security guard accused them of being prostitutes. The uncertainty of life on the road was a constant low-level drain at first, particularly for King, who discovered that she was afraid of the dark.

3 Simple Steps to Maximizing Social Media for Your Small Business

Topics List ( 1 ) Module 6: How to use Twitter Start Twitter TrainingThis free online course describes in a step-by-step manner the features of Twitter, how to set up a Twitter account, and how to use the features of Twitter for social networking and microblogging. The Contents tab displays all the lessons and topics of the course. Each time you click the Contents tab, you will come to this page. A green tick indicates those lessons and topics you have completed, so you can easily see your progress. Using Twitter for Social Networking

There are tons of opportunities to add value—even to delight!—and making that connection can help build a person’s relationship with a company, brand, or representative. Those relationships create the foundation for what can eventually become one of your greatest marketing assets: customer advocacy. Because so much of the customer experience now lives on the web, social media enables brands to take part in a customer’s online experience outside of the typical channels.

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“Everything is magnified, because it’s such a small space,” King told me. “The trash is in our face, the dishes are in our face, Corey is in my face, I’m in his face. Any personality conflicts, ego conflicts, it’s all right there.”

About the CourseWant your content to go viral? Who doesn’t! It takes a thoughtful, integrated approach to make content that stands out in our increasingly oversaturated world. In this fourth course of the Social Marketing Specialization – “Content, Advertising & Social IMC” – you will learn how marketers are successfully navigating today’s media landscape. You will learn why developing engaging content for your audience is an essential component in effective social marketing. A panel of experts will unlock the paid/owned/earned media riddle and replace it with an integrated who/what/where approach that utilizes platform-specific messaging to grow your market share. This course also includes an overview of the integrated marketing communications strategy for social and how it is being deployed around the globe, as well as gamification tips to keep your audiences coming back for more. In addition, you will learn the secrets to advertising on Facebook and other social sites. Additional MOOC 4 faculty include: * Judy Ungar Franks (President, The Marketing Democracy, Ltd. & Lecturer, Medill Integrated Marketing Communications, Northwestern) * Steffi Decker (Junior Partner, Chong and Koster) * Joey Strawn (Director of Integrated Marketing, Industrial Strength Marketing)

Mashable is a global, multi-platform media and entertainment company. Powered by its own proprietary technology, Mashable is the go-to source for tech, digital culture and entertainment content for its dedicated and influential audience around the globe.

At a rest stop, a man in his fifties stepped out of a white S.U.V. and eyed the van hungrily. “I bet that can go anywhere,” he said. Smith, who seemed to have an infinite capacity for small talk, stood in the rain and chatted with him. King was fretful about the delay; sponsors were clamoring for posts. “We really need to create content,” she said. “And that’s hard to do in this concrete jungle.”

Information can be shared through social media at an amazingly fast pace, and users are increasingly turning to social channels to share information in real-time. This information often takes the form of opinions, so if you’re listening for the right cues from your audience, social media can become an invaluable source of insights and feedback. Incorporating social listening into product development work can act as an early warning system, save on customer service costs, provide valuable development feedback, and even help identify ideal beta testers without much expense.

As media theorist Marshall McLuhan pointed out in the 1960s, media are not just passive channels of information or “dumb pipes”. The media supply the stuff of thought, but they also shape the process of thought, as captured in his maxim “The medium is the message”. For example, in the 1990s and 2000s, the increasing popularity of 24-hour all news channels such as CNN led to an increasing demand by news organizations for audience-grabbing headlines. As a result, even minor gaffes or misstatements by celebrities or public officials were made into leading news stories, to satisfy audience demand. Thus, in this example, the medium of 24-hour all-news channels started to shape the “message” that was sent on the media channel.

As social networking becomes more popular among older and younger generations, sites such as Facebook and YouTube, gradually undermine the traditionally authoritative voices of news media. For example, American citizens contest media coverage of various social and political events as they see fit, inserting their voices into the narratives about America’s past and present and shaping their own collective memories. An example of this is the public explosion of the Trayvon Martin shooting in Sanford, Florida. News media coverage of the incident was minimal until social media users made the story recognizable through their constant discussion of the case. Approximately one month after the fatal shooting of Trayvon Martin, its online coverage by everyday Americans garnered national attention from mainstream media journalists, in turn exemplifying media activism. In some ways, the spread of this tragic event through alternative news sources parallels that of the Emmitt Till – whose murder became a national story after it circulated African American and Communists newspapers. Social media was also influential in the widespread attention given to the revolutionary outbreaks in the Middle East and North Africa during 2011. However, there is some debate about the extent to which social media facilitated this kind of change. Another example of this shift is in the ongoing Kony 2012 campaign, which surfaced first on YouTube and later garnered a great amount of attention from mainstream news media journalists. These journalists now monitor social media sites to inform their reports on the movement. Lastly, in the past couple of presidential elections, the use of social media sites such as Facebook and Twitter were used to predict election results. U.S. President Barack Obama was more liked on Facebook than his opponent Mitt Romney and it was found by a study done by Oxford Institute Internet Experiment that more people liked to tweet about comments of President Obama rather than Romney.

Mobile social media refers to the use of social media on mobile devices such as smartphones and tablet computers. This is a group of mobile marketing applications that allow the creation, exchange and circulation of user-generated content. Due to the fact that mobile social media run on mobile devices, they differ from traditional social media by incorporating new factors such as the current location of the user (location-sensitivity) or the time delay between sending and receiving messages (time-sensitivity). According to Andreas Kaplan, mobile social media applications can be differentiated among four types:

You’ll get answers in real-time We’re talking about things that are important to you right now, because you control the conversation. When a crisis hits, when new technology emerges, when you have an urgent question — we’re talking about it immediately. You’ll get answers that are off the record Our strict confidentiality rules mean members share openly, knowing their conversations are completely private. The result is unfiltered, unbiased, straightforward answers — answers you’ll never get from industry publications, conferences, or a consultant’s report. You’ll get answers from people who have been there and done that Everyone is an experienced social media leader who knows what you’re going through and wants to help. You won’t find theoretical ideas, just real-world advice from people running a program at a brand like yours.

What Is Social Media Marketing? Kick off each Monday with the best news and ideas in social media. Subscribe What Is Social Media Marketing? Social media marketing refers to the process of gaining traffic or attention through social media sites. Social media itself is a catch-all term for sites that may provide radically different social actions. For instance, Twitter is a social site designed to let people share short messages or “updates” with others. Facebook, in contrast is a full-blown social networking site that allows for sharing updates, photos, joining events and a variety of other activities. How Are Search & Social Media Marketing Related? Why would a search marketer — or a site about search engines — care about social media? The two are very closely related. Social media often feeds into the discovery of new content such as news stories, and “discovery” is a search activity. Social media can also help build links that in turn support into SEO efforts. Many people also perform searches at social media sites to find social media content. Social connections may also impact the relevancy of some search results, either within a social media network or at a ‘mainstream’ search engine. Social Media Marketing At Marketing Land Marketing Land is the sister site to Search Engine Land that covers all facets of internet marketing, including these popular topics within social media marketing: Facebook Instagram Twitter Pinterest Linkedin YouTube Social Media Marketing How To Guides & more! To keep up with social media marketing, subscribe to our weekly Social Media Marketing digest and Marketing Day daily recap newsletters, with the latest articles from Marketing Land and Search Engine Land, as well as the day’s news sources all over the web.

After more than half an hour, Smith got a shot he was satisfied with. The next day, as he drove in the rain to Los Padres National Forest, King sat in the back and fixed the overexposed ocean in Photoshop. The post, when it went up, looked cozy and relaxed. King added a long caption, about how living in the van had made her reconsider what “work” actually means. “I no longer define work by money, instead seeing it as our focused action collectively creating our world,” she wrote. “Currently my work is storytelling and aligning with companies supporting our lifestyle and Earth.”

How can social be a springboard for success in other marketing channels? Keep in mind that neither your customers’ experience nor your brand starts with Twitter, Facebook, or your blog. Social media should take your existing brand and solidify it, galvanize it, and bolster it. Your efforts in social media should be an extension of everything else you do in all departments of your company. Capturing your company’s voice and sharing it with the world through social media will open up unique opportunities in all other channels of inbound marketing, including SEO, branding, public relations, sales, and more. Relationships To get the most out of social media, make the relationships you build with it your end goal. That might sound a bit utopian for anyone who is grounded in more traditional and tangible business measurement and metrics, but take a step back from the bottom-line, ROI-seeking aspect to look at the big picture for a minute. The relationships built with customers are the foundations upon which other aspects of your business can and will flourish. Relationships flourish when you cultivate them, and no other area offers you the opportunity to do this as well as social media. Social channels have broken down the walls between individuals at an unprecedented rate. In 2011, Facebook released data showing that its users were, on average, 3.74 degrees of separation away from one another, making them nearly as connected to each other as Kevin Bacon is to the rest of Hollywood. In the years since that study, the network has only continued to grow. That’s pretty amazing, and social media can take credit for making it happen. Some of the most successful SEOs and public relations professionals earn their notoriety, at least in part, from the relationships they are able to build. They’re also good at what they do, of course, but great relationships bolster their already solid effort. The relationships you build with your customers lead to advocacy and loyalty, traits that can support your brand during both the good and the bad times, representing an investment that will remain strong on nearly any platform and under nearly any circumstances. Feedback Information can be shared through social media at an amazingly fast pace, and users are increasingly turning to social channels to share information in real-time. This information often takes the form of opinions, so if you’re listening for the right cues from your audience, social media can become an invaluable source of insights and feedback. Incorporating social listening into product development work can act as an early warning system, save on customer service costs, provide valuable development feedback, and even help identify ideal beta testers without much expense. Integration Social media is not something you can simply “tack on” to the rest of your marketing, branding, PR, and advertising efforts; it needs to be a fully integrated part of the mix. In doing so, you can create a cohesive and scalable experience for your customers. Think of it as a means to an end, and not an end in itself. Also, it’s not as hard as it sounds. Be sure to integrate social media into your marketing efforts as early as possible to help amplify and solidify your work rather than waiting until the end of a planning cycle to explore social options. If a social presence is clear from the start, your branding will benefit from additional customer touchpoints, PR will see a lift in impressions and reach, and customer service can proactively listen and activate where necessary. As you can see, a social presence can have far-reaching impact for your organization when it is executed in an authentic and thoughtful manner. By making social engagement a core part of your operations rather than an afterthought, you have a better shot at fully leveraging its power.

 

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